| Internet
Service Support |
| Telephone
Support |
| BEVCOMM
Internet technical support via telephone will be provided free for new customer
account setups. |
| Existing
customer connection and email problems will receive free telephone technical
support for the first 20 minutes. Additional support will be billed, in
15 minute increments, at current technical support rates. |
| |
|
| Walk-in
Support (Blue Earth) |
| Basic diagnosis
of hardware or software problem will be provided free. |
| Minor configuration
changes or problems caused by BEVCOMM software will be fixed for free. |
| Additional
hardware or software support or configuration will be billed at current
technical support rates for time and materials. |
| |
|
| On-Site
Support |
| A $40 trip
charge will be charged for all on-site support. |
| Basic diagnosis
of hardware or software problem will be provided free. |
| Minor configuration
changes or problems caused by BEVCOMM software will be fixed for free. |
| Additional
hardware or software support or configuration will be billed at current
technical support rates for time and materials. |
| |
|
| Engineering |
| All engineering
design, installation and support will be billed at current BEVCOMM engineering
rates for time and materials. |
| Engineering
contracts are also available in prepaid blocks of time. |
| |
|
| Web
Site & Web Related Maintenance |
DNS
Configurations/Changes will be billed at the regular hourly rate (billed
in 1/2 hour increments). Minor changes to DNS that require less than 15
minutes to complete will be provided at no charge.
|
Web
Page Updates/Changes/Maintenance will be billed at the regular hourly rate
(billed in 1/2 hour increments). Minor changes that require less than 15
minutes to complete will be provided at no charge.
|
Mail
Service Changes/Updates will be billed at the regular hourly rate (billed
in 1/2 hour increments). Minor changes that require less than 15 minutes
to complete will be provided at no charge.
|
| Privacy
Issues |
| To respect
our customer's privacy, we will not provide information relating a customer
to an IP address. Exceptions may be made for situations relating to viruses,
security compromises, and other situations at BEVCOMM's discretion. Because
of the time involved to obtain this information, an administrative fee will
be charged to provide this information. |
| |
