Internet Support

BEVCOMM Modem Support

BEVCOMM Internet Modem Support

BEC 5200SRD BEC7800 BEV8920NE BEC8800N
BEC 5200SRD tn BEC 7800TNR2 tn BEC 8920NEr2 tn BEC 8800N tn

User Guide
Modem Light Codes

User Guide
Modem Light Codes
User Guide
Modem Light Codes
User Guide
Modem Light Codes
       
SR300N SR500N SR100N EG10W/AG10/VG10W
SR300N-300NE 350N tn SRN500N tn SR100 tn EG10W AG10 VG10W tn
User Guide
Modem Light Codes
User Guide
Modem Light Codes

Modem Light Codes

Modem Light Codes
       
Westell C90-36R516-01 Westell Wirespeed B90/B60 Paradyne/Zhone  
C90 36R516 01 tn wirespeedb90 b60 tn paradyne zhone tn  

Modem Light Codes

Modem Light Codes

Modem Light Codes
 
       
Motorola SV6141-S ARRIS CM820A    
MOTOROLA SB6141 tn arris tn    
User Guide
Modem Light Codes
User Guide
Modem Light Codes
   
How can I protect my devices from viruses and malware?

Computers and devices are susceptible to most anything and can become infected by viruses or malware primarily by executing a program online. As a user, you are responsible for taking protective measures to protect your devices from viruses. BEVCOMM cutomers have the option to purchase a subscription to TechHome. World-class security, personal data backup, and a password keeper. 

I can't authenticate my new device
  1. Be sure you are using the correct authentication username and password.
  2. Contact BEVCOMM Customer Service to verify this information.
I can't connect to my gaming console
  1. Check to verify your gaming system is plugged in and powered on
  2. Check your gaming console settings to be sure it is set to connect to Wi-Fi
  3. Be sure you can connect to the Internet on other devices
  4. Contact BEVCOMM Customer Service for help with port forwarding
I can't connect to my Wi-Fi
  1. Reboot your computer or device
  2. Powercycle (unplug) your modem and/or router from the power outlet, let it sit for 30 seconds and plug it back in
  3. Test your connection
I see buffering when watching online videos
  1. How many devices are connected to your Internet? Be sure to count all PC's, tablets, smartphones, printers, smart home devices, etc.
  2. Depending on how many devices you have connecting and the speed of Internet you subscribe to, you may not have enough bandwidth in your home. 
  3. Call BEVCOMM Customer Service to learn more about faster speeds available in your area. 
Is my personal information protected online?

Security is a concern for most Internet users. If you are inputting personal information on a secure site you should see a lock symbol in your browser (either to the bottom right or next to the address bar) if the lock is in the locked position, this indicates an encrypted or secure session. Once the lock is present, your transaction is considered safe by the site you are browsing.

More Modem Support

BEVCOMM Internet Modem Support

BEC 5200SRD BEC7800 BEV8920NE BEC8800N
BEC 5200SRD tn BEC 7800TNR2 tn BEC 8920NEr2 tn BEC 8800N tn

User Guide
Modem Light Codes

User Guide
Modem Light Codes
User Guide
Modem Light Codes
User Guide
Modem Light Codes
       
SR300N SR500N SR100N EG10W/AG10/VG10W
SR300N-300NE 350N tn SRN500N tn SR100 tn EG10W AG10 VG10W tn
User Guide
Modem Light Codes
User Guide
Modem Light Codes

Modem Light Codes

Modem Light Codes
       
Westell C90-36R516-01 Westell Wirespeed B90/B60 Paradyne/Zhone  
C90 36R516 01 tn wirespeedb90 b60 tn paradyne zhone tn  

Modem Light Codes

Modem Light Codes

Modem Light Codes
 
       
Motorola SV6141-S ARRIS CM820A    
MOTOROLA SB6141 tn arris tn    
User Guide
Modem Light Codes
User Guide
Modem Light Codes
   
My Internet isn't working

Give this a try:

  1. Reboot your computer or device
  2. Powercycle (unplug) your modem from the power outlet, let it sit for 30 seocnds and plug it back in
  3. Test your connection

Need more help with your modem? Select the device you have in your home.

 

BEVCOMM Internet Modem Support

BEC 5200SRD BEC7800 BEV8920NE BEC8800N
BEC 5200SRD tn BEC 7800TNR2 tn BEC 8920NEr2 tn BEC 8800N tn

User Guide
Modem Light Codes

User Guide
Modem Light Codes
User Guide
Modem Light Codes
User Guide
Modem Light Codes
       
SR300N SR500N SR100N EG10W/AG10/VG10W
SR300N-300NE 350N tn SRN500N tn SR100 tn EG10W AG10 VG10W tn
User Guide
Modem Light Codes
User Guide
Modem Light Codes

Modem Light Codes

Modem Light Codes
       
Westell C90-36R516-01 Westell Wirespeed B90/B60 Paradyne/Zhone  
C90 36R516 01 tn wirespeedb90 b60 tn paradyne zhone tn  

Modem Light Codes

Modem Light Codes

Modem Light Codes
 
       
Motorola SV6141-S ARRIS CM820A    
MOTOROLA SB6141 tn arris tn    
User Guide
Modem Light Codes
User Guide
Modem Light Codes
   

Email Support

Email FAQ

How do I orient myself to the webmail changes?
Please note that Zimbra displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the Mail tab selected. From here you can compose an email by clicking on the words New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears).

 

What is the largest size file I can send via webmail?  20MB

How are my messages grouped up?
'Conversation View' is the default setting. If you would prefer to display each message individually, simply click the View button (on the top right) and click by message.

How do I create a signature block?
Click Preferences (located in the top navigation bar)
Select Signatures from the column on the left
Click New Signature
You can change the font or add symbols with the navigation bar

What is the briefcase for?
The briefcase is used for storing documents and pictures

How do I add a contact?
From the main screen, click on Contacts
Look directly below, click New Contact
Complete the appropriate fields
Once you are done, click Save in the upper left

What is the Preferences function for on the navigation bar?
Preferences is where a lot of the administration functions are located. For example, you would use the Preferences function if you would like to import or export your contacts or calendar, set up filters, or create an 'away' message.

What is a Zimlet?
Zimlets are add-on applications that enhance the functionality of your webmail program. Your package may or may not include this functionality.

What are tags?
Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want and you can apply multiple tags to the same message and contacts.

How do I send an attachment?
Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

Where did my draft go?
If you composed a message but did not save it as a draft, it will auto-save and link to your navigation bar. Simply click the title (in the below example it's listed as "test") or click the x symbol to delete it.

Email Quick Settings - bevcomm.net
Incoming Mail Servers  
POP Server Settings IMAP Server Settings
Server: mail.bevcomm.net
Port: 995
SSL: Enabled
Username: user@bevcomm.net
Server: mail.bevcomm.net
Port: 993
SSL: Enabled
Username: user@bevcomm.net

 

Outgoing Mail Servers
SMTP Server Settings
Server: smtp.bevcomm.net
Port: 465
SSL: Enabled
Username: user@bevcomm.net
User/Pass Authentication Required

 

Contacts and Calendars Client Settings
CalDAV Server Settings
Server: mail.bevcomm.net
Username: user@bevcomm.net
 
CarDAV Server Settings
Server: mail.bevcomm.net
Username: user@bevcomm.net
How do I access my webmail?

From a personal computer, you simply need to log into your mail with your full email address in the Username field and your Password. If you are using a mobile device (smartphone or tablet), you will need to follow the instructions specific to its operating system: Android | Apple


With a BEVCOMM webmail account, you will be able to send and receive email from any computer or device (including smartphones and tablets). This means that you will enjoy access to your webmail when at home or traveling. In addition, your messages and contacts will be stored safely on our network, and you will have plenty of storage available. Our easy-to-use webmail service is upfitted with the kinds of features necessary to keep you communicating efficiently (such as personal calendaring and file sharing).

 

How do I set up my email in my mail software (ex: Windows or Mac Mail)?

Please select the appropriate link below for step-by-step instructions designed to help you set up your software email server settings.

Settings | IncrediMail | Mac Mail | Outlook 2007 | Outlook 2010 / 2013 | Thunderbird | Windows 8 | Windows 10 | Windows Live Mail

How do I set up my email on my smartphone?

If you are using a mobile device (smartphone or tablet), you will need to follow the instructions specific to its operating system.

Select your operating system:  Android Apple

Where is my SPAM (junk mail) stored and how do I access it?

How will I know what spam (junk mail) is collecting for my account?
You will receive a Daily Digest email once a day with a link to access your spam. (See an example of the email at the bottom of this page)

How do I gain access to the settings of my spam?
There are two ways to access spam:

  1. Visit  https//:greymail.redcondor.net/console
  2. From the Daily Digest email, click My Account (see the diagram below)

How long does my spam remain at this site?
Everything older than 35 days is automatically deleted.

How can I change how often I get the Daily Digest email?
Once you are logged into the spam mail system, simply click the Settings tab (see diagram below). You have three choices: Never, Daily or Weekly. Simply choose the preferred option.

What if mail is quarantined, at this site, but is not spam?
You may release the mail in two ways:

  1. Highlight the message and simply click the View button. Once you have clicked View, you will see options displayed at the bottom.
  2. Click the Messages tab, highlight the message you want, then click Release and it will be forwarded to your inbox.

How can I block certain emails from coming to my inbox?
From the Daily Digest email, click My Account, then click on the Policies tab, scroll down to where it says Enemies, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the email address and then hit the red x.

How can I make sure I always receive emails from a specific sender?
From the Daily Digest email, click on My Account, click on the Policies tab, scroll down to where it says Friends, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the address and then hit the red x.

How often can I check this account?
You can log in as often or whenever you want. Simply click on the link within the Daily Digest email and it will bring you to your spam.

Below is what a Daily Digest email will look like:

TV Support

BEVCOMM IPTV Tutorials
BEVCOMM TV Set-top Box Support

BEVCOMM Set-top Box Support

a140 a540  
Amino - 130 Amino - 530 Amino - A140 Amino - A540  
User Guide
Product Manual
User Guide
Product Manual
User Guide
Product Manual
User Guide
Product Manual
 
     

 

 

 
Motorola
 DCH-200
Motorola 
DCH-6200
Motorola 
DCH-6416
Motorola 
DCT-2224
Motorola  
DSR-470
User Guide User Guide User Guide
DVR User Guide
Product Manual
User Guide User Guide
How do I program my remote?
How do I use TV Everywhere?

If you have BEVCOMM registering for TV Everywhere is easy!

1. Visit WatchTVEverywhere.com

2. Select BEVCOMM from the provider list

3. Select Register, and complete the requested requirements for activation. Be sure and have a BEVCOMM bill handy as you will need to reference your account number. If you can't find this, give us a call at 800-473-1442. Click here to learn more about TV Everywhere.

I am having trouble changing channels on my remote.

Press the STB button and select the OK button. The remote should return to normal function. If this doesn’t work, please check and replace the batteries.

My TV screen is snowy or says "No Signal"
  • Try changing your TV's input to make sure it's on the correct source.
  • Make sure the set top box is on.
  • Powercycle the set top box. Please note, it may take a few minutes to boot back up.

Phone Support

Anonymous Call Rejection Instructions

Activate by dialing *77. It can be deactivated by dialing *87

 

Automatic Recall/Last Call Return Instructions

Activate by dialing *69.

 

Call Forwarding Instructions

Turn On Call Forwarding:

  1. Dial *72 Listen for the dial tone.
  2. Dial the number where you want your calls to go. When the phone is answered, Call Forward is in effect.

If the line is busy, or there is no answer:

  1. Hang up.
  2. Repeat step 1-3 above. Two quick tones means that Call Forwarding is working.

Turn off Call Forwarding: 

  1. Dial *73.
  2. Two quick tones followed by a dial tone means your calls are no longer being transferred. 

Remember

  • Call Forwarding continues until you cancel it from your telephone.
  • You can still make outgoing calls from your phone while Call Forwarding is established.
  • You pay all applicable toll charges, if any, for calls forwarded from your telephone.
Call Trace Instructions

Activate this feature by dialing *57 immediately after receiving an unwanted or threatening call.

 

Call Transfer Instructions

When you receive an incoming call and want to transfer the call to another local or long distance number:

  • Put the incoming call on hold by depressing the switchhook for one second.
  • You will hear dial tone.
  • Dial the number you want to transfer the call to. (Don't forget to dial the 1+area code for long distance Call Transfer.)
  • Wait for the party to answer. (If no answer or line is busy,depress the switchhook to get back to the incoming call.)
  • Depress the switchhook. The incoming call has now been transferred to another number. Hang up the handset.
Call Waiting Instructions
  • A beep tone tells you another call is waiting. Only you hear this tone.
  • If the waiting call remains unanswered, after 10 seconds another beep will remind you of the call.
  • The second caller hears only the normal ringing tone.

To Answer Second Call

  • To end the first call, simply hang up. The second call will ring in immediately.
  • To put the first call on hold, depress the switchhook for about one second. You will automatically be connected with the second caller.

To Alternate Between Calls

  • Depress the switchhook for about one second to alternate between calls. 
  • Each conversation is private and cannot be heard by the other caller.

Cancel Call Waiting

  • Pick up handset and dial *70. Wait for dial tone.
  • Dial the number you wish to call.
  • Call waiting has been cancelled for the duration of the call and will be automatically restored when your call is completed.
Continuous Redial Instructions

To activate this feature dial *66.

 

How can I access my voicemail online?

Instructions for Voice Message Management from your web portal: 

The Web Portal allows you to administer your Voice Mail Service account settings and to play, delete, and save your messages. You can also save messages to your computer.

Login to Your Web Portal
Visit www.bevcomm.net, click on My Voicemail.
Login to your account with your assigned username and password.

Checking Messages from the Home Tab
Once you have logged in to your Web Portal account the Home tab will be displayed showing a list of the voice messages that you have received.
Calls that resulted in a new Voice Mail message will have a closed envelope icon in the Type column of the call list. If the Voice Mail message left by a call has been previously marked as read , it will be indicated by an open envelope icon in the Type column.


Messages with the Red! have been designated by the sender as urgent. Messages with the Security Officer icon have been designated as Private and cannot be forwarded.
Clicking on a specific message will open the audio player allowing you to listen to the message by clicking the Arrow on the left side of the player. You can control the volume by using the Slider next to the speaker. Clicking on the Red Down Arrow allows you to download the message to a file on your computer. To Mark as Read or to Delete a message, click on the check box and then make the appropriate selection. The Refresh button when clicked will add any new messages that your service has received while logged in to the Web Portal.

Managing Your Voice Mail Settings

There are three categories associated with your Voice Mail settings; General, Notification and Greetings. Click on the Blue Arrow to open them.

General Category
PIN Number
Used to access your mailbox, you can select up to a 16 digit number.

Login Type
If you choose:

• Auto Login - You will be logged in completely (no system re-quest for your mailbox number or password) if the system can determine the mailbox number (i.e., if you call from your home phone which is subscribed to the Voice Mail Service).

• No Auto Login - You will be asked for your mailbox number and password.

• Semi-Auto Login - You will not be asked for your mailbox num-ber if the system can determine the mailbox number (i.e., you call from your home phone which is subscribed to the Voice Mail Service), but you will always be asked for a password.

Number to Deliver
The 10 digit Number to Deliver is the number that will display on your Caller ID if you have the Daily Notify feature turned On. You can choose any number as long as it is 10 digits.

Dial 0 Number
This can be any local number that you choose which would allow callers to be redirected to if they press 0, while listening to or after they have heard your recorded message. You may want call-ers to be able to reach you at another local number, like your work or cell phone. The local number that you enter must include the area code.

Current Playback Order
You can customize what you want included with your recorded messages and when you want it played with the Playback Order option. The Current Playback Order list shows the options in the order that they will be played back. The Options list shows the options that will not be played back. To move an option between these lists, select the option and press the left and right arrow buttons that are between the lists. To rearrange the Current Play-back Order list, select the option and use the up and down arrow buttons on the right side of the window to move the option up and down the list.

Notification Settings
Use this feature to control how you want to be notified if you have received any new messages.

Daily Notify
You can select On to allow the service to call you daily with notifi-cations of new Voice Mail messages.

Time
Type in the numeric time and either AM or PM to designate the time that you want the service to call you letting you know if you have any new messages.

Email Notify
Select On to send new Voice Mail messages to the email address-es you have specified for your mailbox, or Off to disable email notifications. You can also add or delete Email addresses that you would want to receive messages from your Voicemail box. You can add multiple addresses as long as you separate them with a semi-colon. If you want to know more about managing messages that have been Emailed to you, please request the bro-chure, “Checking Voice Messages from your Email Account”.

Greetings
Greetings can be added, deleted, or played from within this sec-tion. Greetings for your mailbox are displayed in a list, with the active greeting indicated by the active greeting icon and bold text. Functions for adding, editing, deleting, playing and activating greetings are available through the buttons located on the right-hand side of the greeting list and the audio controls below the list. These functions are described on the next page.

Add Button
To add a new greeting file to your service, press the add button on the right-hand side of the greeting list. An Enter Greeting Information popup window will be displayed. Enter a description of the greeting into the Description field and use the browse button to navigate to a .wav file using the standard file selection mechanism. Once the audio file is selected, the location of the file will be displayed in the File field. Press the Save button in the Enter Greeting Information window to complete the addi-tion of the greeting.

If you record a greeting over the phone the Web Portal will show that greeting as “Recorded by Phone “ and the date it was record-ed as seen in the Greeting List example at the top of this page.

Edit Button
To change the description or .wav file associated with a greeting, select the greeting in the list and press the edit button on the right-hand side of the greeting list. An Enter Greeting Information popup window will be displayed. The Enter Greeting Information window for editing functions the same as it does when adding a greeting, as described above. Once the changes are complete, press the Save button to apply the chang-es to the selected greeting.

Delete Button
To delete a greeting, select the greeting and press the delete button on the right-hand side of the list.

Activate button
To change the active greeting for this mailbox, select a greeting in the list and press the activate button on the right-hand side of the list. The active greeting icon will be displayed next to the selected greeting.

Preview and Play your Greetings
Greetings can be played by selecting the greeting in the list and using the audio control bar below the list. There may be a short delay while the selected greeting is loading before it will play.

Important Note
Click on the Save button at the bottom right of the Web Portal to assure that all of your changes have taken effect.

Per Call Blocking & Per Line Blocking Instructions

Per Call Blocking

  • To activate Per Call Blocking dial *67.

Per Line Blocking

  • To turn off Per Line Blocking dial *82.
Priority Call Instructions

To activate your list, enter *61. A recording will prompt you through all the necessary stems.

 

Selective Call Acceptance Instructions

To access this list dial *64.

Selective Call Forwarding Instructions

You can access your list by dialing *63.

Selective Call Rejection Instructions

Press *60 and listen for the voice instructions. They will guide you through the steps of how to turn your Call Screening feature on or off - as well how to change your Call Screening list.
0 - Repeat Instructions
1 - Review numbers on your list
3 - Turn Call Screening On or Off
# - Add number to list (Rotary Dial 11)
* - Delete all numbers from List
If you receive an annoying call you can prevent this person from calling you in the future. The Call Screening voice instructions will also explain how to add the number of the last caller to your call screening list - even if you do not know the number a call came from.

Speed Calling 8 or 30 Instructions
  • Lift the receiver and listen for dial tone.
  • For Speed Calling 8, dial *74.
  • For Speed Calling 30, dial *75.
  • For Speed Calling 8, select and dial your one-digit speed code number (2 - 9.)
  • For Speed Calling 30, select and dial your two- digit speed code number (20 - 49.)
  • Enter the complete telephone number you want programmed for speed calling. (Make sure to include 1+area code for long distance numbers.)
  • Depress the # key and listen for confirmation tone to indicate your speed calling number is established. (From rotary phone wait 4 seconds.)
  • Repeat this process for additional telephone numbers using a different code for each one. To change a speed dial number just repeat the process, using a speed dial code you previously programmed.
Teen Line Instructions

You will need to contact your local Telephone Company to get Teen Line activated on your telephone line. Teen Line allows you to have up to two telephone numbers with unique ringing patterns. When incoming calls ring in, the main number will have a normal ring pattern, the second number will have two short rings.

Three Way Calling Instructions
  • Make or receive a call from the first party.
  • Place the first party on hold by depressing the switchhook for one second.
  • Listen for dial tone. Then dial the second call. (Speed calling codes may be used to dial the number if you have this feature.)
  • When the second caller answers, you may talk privately with this person before you make the three-way call.
  • To bring the first party into the conference call, depress the switchhook for one second.
  • Your 3-way call is now established.

Note: Either of the parties may hang up without interrupting your conversation with the remaining person but you cannot drop out of the conversation and leave the other two parties connected. By leaving the conference call you will end it.

Toll Calling with Pin Instructions
  1. Dial the Toll Control Access Code.
  2. Wait for second dial tone.
  3. Dial PIN Number (1-7 Digits) (Default is 7777)
  4. Dial #
  5. Wait for coded dial tone.
  6. Place toll call.
Voice Mail Instructions Bay City & Hager City

Initial Setup From Home Phone

1. Dial 715-792-8888.
2. Enter your 10 digit phone number.
3. Enter the default password of 9999 and the # sign.
4. Follow the prompts to complete your setup.

To activate Auto Login:
1. Press 9 for mailbox setup menu.
2. Press 4 to turn on/off Auto Login.

Access Your Voice Mail
From your home phone:
1. Dial *48.
2. If prompted, enter your password and press #.

From a different phone:
1. Dial 792-8888.
2. Enter your 10-digit mailbox number.
3. Enter your password and press #.

Record Your Greeting
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 4 to record your greeting.
5. Record your greeting and then press #.
6. Press 2 to keep your greeting.

Change Your Password
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify the password enter it again and then press #.

Retrieve Messages
1. Access your voice mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement: “You have x new messages and x saved messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.

When Retrieving Messages, You Can:
 Press 1 Play the message again
 Press 2 Save the message and play the next
 Press 3 Delete the message and play the next
 Press 4 Save the message as new
 Press 7 Skip backward in the message
 Press 8 To pause the message
 Press 9 To skip forward in the message

Quick Reminders
• Your mailbox number is your 10-digit home number.
• Your initial password is 9999. You will be prompted to reset
your password during initial set-up.

Mailbox Features
• Greeting Length = 3 minutes
• Message Length = 3 minutes
• Message Capacity = 30 messages
• Message Retention = 14 days
• Includes Message Waiting Indicator

Voice Mail Instructions Faribault Co., Morristown & New Prague

The first time you use the Voice Mail system, it will “talk you through” the entire process. Listen to the voice prompts. Important: A stutter dial tone indicates that you have new messages in your Voice Mailbox. Once you retrieve your messages, the dial tone will return to normal.

ACCESS YOUR VOICE MAIL

From your home phone:

1. Dial your Voice Mail Access Code.

Blue Earth, Elmore, Guckeen, Stevens 526-4200
Bricelyn, Frost  653-6400
Delavan     854-3733
Minnesota Lake  462-3900
Morristown  685- 6245
New Prague   758-7420
Wells, Easton, Freeborn 553-6400
Winnebago, Huntley 893-4300

2. If prompted, enter your password and then #.

From a different phone:

1. Dial your Voice Mail Access Code.

Blue Earth, Elmore, Guckeen, Stevens 526-4200
Bricelyn, Frost  653-6400
Delavan     854-3733
Minnesota Lake  462-3900
Morristown  685- 6245
New Prague   758-7420
Wells, Easton, Freeborn 553-6400
Winnebago, Huntley 893-4300

2. Enter your 10‐digit mailbox number. For example: 507-526-XXXX

3. Initially, your password to access voice mail will be 0000 (four zeros). We recommend that you change your password immediately.

RECORD YOUR GREETING

1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 2 to record your greeting.
5. Record your greeting and then press #.

CHANGE YOUR PASSWORD

1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and press #.
5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES

1. Access your voice mailbox.

2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”

3. Press 1 to listen to new messages.

4. Press 2 to listen to saved messages.

WHEN RETRIEVING MESSAGES, YOU CAN:

Press 1   Play message again
Press 2   Save message and play next
Press 3   Delete message and play next
Press 4   Save message as new
Press 5   Reply to message*
Press 6   Forward message*
Press 7   Skip backward in message
Press 8   To pause message
Press 9   To skip forward in message

* Voice Mail package must be set to allow this capability.

USING VOICE MAIL TO E-MAIL:

1. Check your e-mail as usual.

2. When you get a voice e-mail message, you will receive a message from ‘YOUR TELEPHONE’ delivered to your inbox.

The message will have an attachment.

3. Open the attachment, your media player will play the message.

4. If desired, save the attachment to your PC.

5. Follow the links in the message to save or delete the message from the Voice Mail system.

Voice Mail Instructions Pine Island, Oronoco & Indianhead

Pine Island, Indianhead Voice Mail Instructions

The first time you use the Voice Mail system, it will “talk you through” the entire process. Listen to the voice prompts. Important: A stutter dial tone indicates that you have new messages in your Voice Mailbox. Once you retrieve your messages, the dial tone will return to normal.

ACCESS YOUR VOICE MAIL

From your home phone:

1. Dial your Voice Mail Access Code.

Pine Island, Oronoco 356-6245
Exeland 943-6245
Radisson 945-6245
Weyerhaeuser 353-6245

2. If prompted, enter your password and then #.

From a different phone:

1. Dial your Voice Mail Access Code.

Pine Island, Oronoco 356-6245
Exeland 943-6245
Radisson 945-6245
Weyerhaeuser 353-6245

2. Enter your 10‐digit mailbox number. For example: 507-356-XXXX

3. Initially, your password to access voice mail will be 0000 (four zeros). We recommend that you change your password immediately.

RECORD YOUR GREETING

1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 4 to record your greeting.
5. Record your greeting and then press #.

CHANGE YOUR PASSWORD

1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and press #.
5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES

1. Access your voice mailbox.

2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”

3. Press 1 to listen to new messages.

4. Press 2 to listen to saved messages.

WHEN RETRIEVING MESSAGES, YOU CAN:

Press 1 Play message again
Press 2 Save message and play next
Press 3 Delete message and play next
Press 4 Save message as new
Press 5 Reply to message*
Press 6 Forward message*
Press 7 Skip backward in message
Press 8 To pause message
Press 9 To skip forward in message

* Voice Mail package must be set to allow this capability.

USING VOICE MAIL TO E-MAIL:

1. Check your e-mail as usual.

2. When you get a voice e-mail message, you will receive a message from ‘YOUR TELEPHONE’ delivered to your inbox.

The message will have an attachment.

3. Open the attachment, your media player will play the message.

4. If desired, save the attachment to your PC.

5. Follow the links in the message to save or delete the message from the Voice Mail system.