Notices and Policies

BEVCOMM Bill Pay Options

Online Bill Pay
Online Bill Pay allows you to view your account online as well as make payments or set-up automatic payments. You can view and print past statements and see your usage that has not yet been billed.

AutoPay
AutoPay allows you to authorize regular payments be made to your account each month so you never have to worry about writing a check.

Credit Card Payments
We accept Visa, MasterCard, and Discover. You can visit our office, make a payment over the phone or pay online. Credit cards can be used for one-time payments or can be set up to automatically pay your monthly charges.

Payment Drop Sites 

All BEVCOMM Office locations have payment drop boxes, where payments can be safely kept. Payments may be placed in any drop box 24 hours a day.

Blue Earth
BEVCOMM Office
123 W 7th St
Hager City
BEVCOMM Office
W8108 165th Avenue
Minnesota Lake
BEVCOMM Office
208 Main St N.
     
Morristown
BEVCOMM Office
100 2nd St
New Prague
BEVCOMM Office
115 Main St W
Pine Island
BEVCOMM Office
108 SW 2nd St
     
Wells
BEVCOMM Office
191 2nd St SE
Weyerhaeuser
BEVCOMM Office
N3767 4th Street
Winnebago
BEVCOMM Office
41 First Ave SE
Broadband Acceptable Use Policy

PURPOSE OF THIS POLICY
The BEVCOMM Internet Services Acceptable Use Policy has been formulated with the following goals in mind:

• Ensure security, reliability and privacy of BEVCOMM systems and network, and the networks and systems of others
• Avoid situations that may cause BEVCOMM to incur civil liability
• Maintain the image and reputation of BEVCOMM as a responsible content provider
• Preserve the value of Internet resources as a conduit for free expression
• Encourage the responsible use of net resources, discouraging practices which degrade the usability of network resources and thus the value of Internet services
• Preserve the privacy and security of individual users

The Acceptable Use Policy below defines the actions which BEVCOMM considers to be abusive, and thus, strictly prohibited. The examples named in this list are non-exclusive, and are provided solely for guidance to BEVCOMM Customers. If you are unsure whether any contemplated use or action is permitted, please send mail to info@bevcomm.net and we will assist you.

GENERAL CONDUCT
Customers are prohibited from transmitting on or through any of BEVCOMM services, any material that is, in BEVCOMM’s sole discretion, unlawful, obscene, threatening, abusive, libelous, or hateful, or encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violates any local, state, national or international law.

BEVCOMM services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state or local regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. BEVCOMM reserves the right to remove such illegal material from its servers.

The customer is responsible for keeping his billing data with BEVCOMM up-to-date and accurate. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.
The resale or sharing of BEVCOMM products and services on or off premises is not permitted, unless specifically permitted and documented in a written agreement. Example: Sharing one Broadband plan between two households.

SYSTEM AND NETWORK SECURITY
Customers may not attempt to circumvent user authentication or security of any host, network, or account ("hacking"). This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, or probing the security of other networks (such as running a scan or similar tool).

Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.

BEVCOMM reserves the right to enforce user session time limits during periods of activity and inactivity.
Users who violate systems or network security may incur criminal or civil liability. BEVCOMM will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

WEB HOSTING OR INTERNET USE
Customers must protect the privacy of other users, and not intentionally seek information on, obtain copies of or modify files, other data, or passwords belonging to other users without permission.

Customers must respect the legal protection provided by copyright, trademark, licenses, and other laws to programs, data and documents. Customers may not upload to BEVCOMM servers any data or software that is subject to distribution or copyright limits.
High Speed Internet customers will be prohibited from using residential broadband service for web, gaming, or other hosting type servers. Customers wishing to use broadband service for these purposes must subscribe to the business rate service.

E-MAIL
Harassment, whether through language, frequency, or size of messages, is prohibited.
Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the customer must not send that person any further email.

Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email), is prohibited.
Forging of e-mail header information is not permitted.

BEVCOMM accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of that other provider.

It is the responsibility of the customer to check their email often and set their mail client to delete email from the server once it is downloaded. BEVCOMM will also delete email from the server when the limit of 50 megabytes is exceeded. Incoming email messages are not currently limited in size, but you should not normally need to store multi-megabyte email files on the email server. Outgoing email messages are currently limited to 25 megabytes and the maximum number of recipients is 25. Large files (5 Mb or larger) may be difficult or impossible to retrieve using a dial-up connection.

ENFORCEMENT PROCEDURE
BEVCOMM enforces its Acceptable Use Policies in the manner described below. For more details about these policies and the procedure for filing a formal letter of complaint, please email us at info@bevcomm.net.

Prohibited Uses of Email, Web Hosting, or Internet Services.
Upon first violation of one of these policies, BEVCOMM will issue a written warning to the customer. Upon the second violation of one of these policies, BEVCOMM will suspend the customer’s internet service account until the customer executes a BEVCOMM approved and prepared Cease-and-Desist Agreement. Upon a third violation of one of these policies, BEVCOMM will suspend the customer’s account for a period of 30 days. A fourth violation of these policies will result in a suspension of the customer’s internet account for a period of 6 months. A fifth violation will result in the final termination of the customer’s account.


OTHER PROHIBITED USES
BEVCOMM will generally follow a procedure of issuing a written warning after the first violation, suspending service until a written agreement of cease-and-desist is received after the second violation, and terminating service after the third violation.

BEVCOMM reserves the right to suspend or terminate any BEVCOMM account and services in accordance with the provisions of this Acceptable Use Policy or for any reason not prohibited by law.

MODIFICATIONS
BEVCOMM reserves the right to modify this policy at any time. Current copies of this and other BEVCOMM policies are available at www.bevcomm.net.

Explanation of Bill Charges


There are many small fees in your monthly billing from BEVCOMM. Below you will find a explanation of those charges.

Network Access Charge: The FCC allows local telephone companies to bill customers for a portion of the costs of providing access.

Subscriber Line Charge: This is a federally mandated and regulated fee that all telephone users pay. This nationally pooled money is used to subsidize areas of the country where it costs more to provide phone service, similar to the areas we live.

911 Fee:This charge is imposed by local governments to help pay for emergency services such as fire and rescue. Local telephone companies are obligated to route emergency calls from customers to the proper Public Safety answering center. Costs associated with the 911 systems are determined by your local government. The local telephone company collects those charges through your monthly telephone bill and then pays those amounts to the provider of 911 service in your area.

Federal Universal Service Charge (FUSC): Phone service provides connections to emergency services, to government services and to surrounding communities, the USF (Universal Service Fund) helps to make phone service affordable and available to all Americans. This includes consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers.

TAM: Telecommunications Access Minnesota is a fee that is charged on each line you have. It is used to help provide telephone service to people who are deaf, hard of hearing or speech impaired.

TAP: Telecommunications Assistance Program is a state mandated fee charged on each telephone line you have. It is used to help provide telephone service to Minnesota’s low-income residents.

Universal Service Fund (USF): This fund was created by the Federal Communications Commission (FCC). The Universal Service Fund is a special program that collects money to support telecommunications in areas of the country where it is very expensive to provide service. You'll notice that this charge is tied to your long distance bill. The Long Distance companies are required to support the fund, but they are allowed to recover their contributions from their customers. Ultimately, this program benefits you and your rural community by keeping the cost of phone service extremely affordable

Federal Tax: The Federal Government imposes a 3% tax on local access charges.

Minnesota State Tax: This is a 6.875% charge imposed by the state of Minnesota, and local and municipal government, on goods and services.

City Franchise Fee: A cable television franchise fee in the United States, the stems from a community's basic right to charge for use of the property it owns. The cable television franchise fees represent part of the compensation a community receives in exchange for the cable operator's occupation and the right-of-way use of public property. A franchise fee is not a tax; it is a rental charge.

FCC Public Inspection File
Federal Lifeline Credit Information

Many individuals or low-income families qualify for assistance with telephone charges, but don’t realize that this help is available to them. If you’re experiencing financial difficulties, or have a friend for family member in this situation, we encourage you to look into these programs.

The Lifeline Program is designed to reduce the monthly telephone charges for low income-eligible customers. Lifeline Program is only for households with a phone line. Lifeline can save you $9.25 per month depending on where you live.

Eligibility guidelines vary throughout the country. Here in Minnesota, you may be eligible for Lifeline if:
•you, or someone in your household, participates in one of the following federal assistance programs
•Medicaid/Medical Assistance
•Supplemental Nutrition Assistance Program (SNAP aka Food Stamps)
•Supplemental Security Income
•Federal Public Housing Assistance or Section 8
•Veterans Pension Benefit Program

Note: They are no longer allowing credits for Low Income Home Energy Assistance Program (LIHEAP) or the National School Free Lunch Program, or Temporary Assistance for Needy Families (MN Family Investment Program, or MFIP)

Individuals who do not qualify under any of the above but live on or near a federally recognized reservation may qualify for Lifeline Assistance if the applicant receives benefits from at least one of the following programs:
•Bureau of Indian Affairs General Assistance
•Tribally Administered Temporary Assistance for Needy Families
•Head Start (only for those meeting its income qualifying standard)
•National School Lunch Program’s free lunch program

To learn more about Lifeline, visit www.lifelinesupport.org, or stop by your local BEVCOMM office for more details.

Apply now. Please deliver your completed appliation to your local BEVCOMM office. 
Minnesota Customers: Lifeline Credit Application Form
Wisconsin Customers: Lifeline Credit Application Form

How can I apply for telephone discounts (TAP)?

Minnesota local service providers are authorized to provide two federally-funded and one state-funded telephone service discount programs that were designed to promote universal service by providing low-income individuals with new telephone service installations and monthly telephone service discounts. The state Telephone Assistance Plan (TAP) and federal Lifeline programs provide monthly telephone service discounts on one landline or wireless telephone per household. Learn more here:

https://mn.gov/puc/consumers/telephone-discounts.jsp

More About Rural Call Completion Issues

Are long-distance calls not getting through to you? Many people in rural America are experiencing intermittent problems receiving long-distance phone calls from across the country. You may have encountered any of the following:

•    Someone tells you he/she tried to call you but the call didn't get through, or the caller heard ringing but you didn't.
•    A call came through to you but the quality was poor.
•    A call came through but the Caller ID was incorrect.

The problem starts with the long-distance carrier used by the customer who makes the call, and can only be resolved by this carrier. Local telecommunications providers, such as BEVCOMM, are not the cause of the problem. We strive to provide excellent service at all times, and are as frustrated as you are by the illegal practices of some long-distance carriers and their agents.

It is illegal for long-distance carriers to block, choke, or reduce long distance traffic and that this prohibition also includes any practices that lead to call termination or call quality problems as well.

The nationwide epidemic is negatively affecting local businesses, public safety and our relationship with our customers. Rural carriers have filed complaints with the Federal Communications Commission (FCC) and state agencies. The FCC has created a task force to investigate and address the issue. Rural telco advocates are encouraging swift and severe action against all providers at the center of the problem.

Click here for more information on the call completion issue or to file a complaint with the FCC. We'll continue to monitor this situation and keep you updated. As always, please contact us if you have questions or concerns.

National Do Not Call Registry

The National Do Not Call Registry places consumers in charge of the telemarketing calls they get at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at https://www.donotcall.gov/ or call toll-free, 1-888-382-1222 from the number you wish to register. Registration is free.

Open Internet Policy (Net Neutrality)

Broadband Internet Access Services: Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Fixed Services

BEVCOMM (“the Company”) has adopted the following network management practices, performance characteristics, and commercial terms and conditions for its broadband Internet access services in compliance with the Federal Communications Commission’s (“FCC’s) Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52).

These practices, characteristics, terms and conditions are intended to help preserve the Internet as an open framework that enables consumer choice, freedom of expression, end-user control, competition, and freedom to innovate without permission, while permitting the Company to manage its network reasonably.

These practices, characteristics, terms and conditions are effective as of November 20, 2011.

The Company may add, delete, or modify certain practices, performance characteristics, terms and conditions from time to time at its discretion. It will provide clear written notice of these changes on this website, but will not notify customers, content providers, applications providers, service providers or device providers individually of such changes by bill inserts, e-mails, tweets, telephone calls or other direct communications unless specifically required to do so by federal or state authorities. The Company will provide as much advance notice as practicable of such changes. It will normally endeavor to furnish written notice on this website thirty (30) days before changes become effective, but reserves the right to use a shorter notice period when regulatory, operational, technical or other circumstances warrant.

I. Network Management Practices

The Company manages its network with the goal of providing the best practicable broadband Internet experience to all of its customers. Within the scope of its resources, it attempts to deploy and maintain adequate capacity and facilities within its own network, and to acquire sufficient Middle Mile capacity or facilities outside its service area to connect with the Internet. The Company and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers.

A. Congestion Management Practices

Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many rural service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes.

As of October 2011, the Company has experienced no problems with congestion.

If significant congestion problems arise in the future, the Company’s most desired approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. However, network and Middle Mile upgrades often cannot be accomplished instantaneously because they require negotiations, authorizations and agreements with multiple unrelated entities such as lenders, government agencies, equipment vendors, property owners and other carriers.

If or when network and/or Middle Mile upgrades are not able to be deployed on a timely or reasonable basis, the Company reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion, and to contact those “high-volume customers” to work out a solution to the problem. The Company’s preferred solution will be to help such “high-volume customers” find acceptable times during non-peak periods to engage in the same activities.

If that preferred solution is not possible, the Company reserves the right to manage temporarily the Internet traffic of “high-volume customers” during periods of significant congestion until such periods of congestion pass. This temporary traffic management will be accomplished by technically and commercially feasible methods that are available or that become available in the future. Affected “high-volume customers” will still be able to access the Internet and engage in any and all online activities they desire. However, during periods of congestion they may experience conditions such as longer times to download or upload files, slower Web surfing, and/or slower movements during online game playing.

Customers should note that any temporary traffic management practices employed by the Company will impact only identified and notified “high-volume customers” during periods when congestion problems are experienced, and will not be based upon the types of content, applications, services, or devices such customers use. On the basis of its knowledge and experience as of November 2011, the Company expects that periods of temporary traffic management, if any, will be brief and infrequent.

For purposes of its congestion management practices, the Company will consider a period in which a “congestion problem” arises and exists to be one where middle mile usage exceeds 90% capacity of contracted middle mile usage.

B. Application-Specific Behavior Practices

The Company does not favor or inhibit certain applications or classes of applications. Customers may use any lawful and commercially available application which they desire on the Company’s network.

The Company does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers. If any party contacts the Company with a substantial allegation that an application being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of applications that are demonstrated to be unlawful.

Customers may occasionally develop their own applications, or modify commercially available applications. The Company will not prohibit the use of customer-developed or modified applications unless there is a reasonable belief that such applications will cause harm to its network.

The Company does not block or rate-control specific protocols or protocol ports.

The Company does not modify protocol fields in ways that are not prescribed by the applicable protocol standards.

C. Device Attachment Rules

The Company does not have any approval procedures that must be satisfied before a device can be connected to its network. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device which they desire on the Company’s network, as long as such device does not harm the network.

The Company does not normally monitor the devices used by its customers. It warns customers that some types of devices (for example, Data Over Cable Service Interface Specification (‘DOCSIS’) devices intended for use on cable broadband networks) may not be compatible with its fiber optic and digital subscriber line (“DSL”) network.

The Company undertakes no obligation to monitor or investigate the lawfulness of the devices used by its customers. If any party contacts the Company with a substantial allegation that a device being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of a device that is demonstrated to be unlawful.

Customers may occasionally develop their own devices, or modify commercially available devices. The Company will not prohibit the use of lawful customer-developed or modified devices unless there is a reasonable belief that such devices will cause harm to its network, or vice versa.

D. Security Practices

The Company does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities.

The Company recognizes that customers can purchase spam filtering and anti-virus software from commercial vendors to meet their needs. The Company may from time to time offer anti-spam and/or anti-virus software or services to customers who desire to purchase them from the Company. When offered, these software or services will be described and priced in other sections of this website and in the Company’s sales and marketing materials. Customers are free to obtain anti-spam and/or anti-virus software or services from any source they desire, as long as such software or services do not disrupt or degrade the traffic of other customers of the Company or harm the network.

A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify the Company as soon as possible. The Company will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter.

The Company employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. The Company does not guarantee that it can protect customers from any and/or all security breaches.

E. Traffic Blocking

The Company does not block any lawful content, applications, devices, and/or non-harmful devices.

The only potential exceptions where blocking may occur entail the unlawful or harmful circumstances set forth in Sections I.A through I.D above. The Company believes that all such circumstances constitute reasonable network management practices.

The Company does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or non-harmful devices. However, the Company notes that congestion may from time to time impair, degrade, or delay some traffic.

The Company does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers.


II. Performance Characteristics

Many of the service and performance characteristics of the Company’s broadband Internet access services are contained in the service offering portions of this website. The Company offers different tiers of service at different prices, and changes these from time to time.

A. General Service Description

The Company uses a hybrid fiber optic and copper digital subscriber line (“DSL”) network that reaches approximately 98 percent of the potential customers in its rural service area, and a fiber-to-the-node network (“FTTN”) that reaches approximately 85 percent of such customers. The expected access speeds in the DSL portions of the network range from 1 megabit per second (“Mbps”) to 15 Mbps, depending upon the actual lengths of the respective fiber trunks and copper lines. The expected access speeds in the FTTN portion of the network range from 1 Mbps to 15 Mbps, depending upon the electronics installed.

Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.

The Company’s service is suitable for real-time applications. The Company does not impose any necessary conditions or exceptions.

B. Impact of Specialized Services

The Company offers both facilities-based VoIP and IP video services to end-users.

As of November 2011, these specialized services have not adversely affected the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of specialized services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. The Company will monitor this situation, and appreciates feedback from its customers.

C. Impact of Middle Mile Capacity Constraints

The Company provides both its own Middle Mile facilities and must purchase Middle Mile capacity and/or services from other entities for routes approximately 0 to 70 miles long between the Company’s service area and the closest Internet nodes.

The Company has a minority ownership interest in one of its Middle Mile providers, but does not control it. The Company cannot guarantee that it will be able to obtain additional Middle Mile capacity at commercially reasonable prices if and when needs for additional Middle Mile capacity arise.

III. Commercial Terms and Conditions

The commercial terms and conditions of the Company’s broadband Internet access services are contained in greater detail in the service offering and acceptable use portions of this website. This section provides a brief overview or reference to terms and conditions detailed elsewhere, plus discussions of other terms and conditions required by the FCC’s Open Internet Framework.

A. Pricing Terms and Conditions

The Company offers different tiers and levels of service at different prices, and changes these from time to time. These service tiers and prices are detailed in the service offering portion of this website.

The Company does not impose usage-based fees upon certain tiers or levels of its service.

The Company does not impose fees for early termination with respect to certain of its service arrangements.

The Company assesses fees for additional network services as indicated in the Broadband Plans section under the Internet tab on the first page of the Company’s website. In addition, the Company is willing to consider and negotiate prices for customized additional network services requested by specific business customers if such services can be designed, developed and furnished in a commercially reasonable manner. If and when such customized services are developed and furnished, the Company reserves the right to adapt and provide them to other customers on a non-discriminatory basis so long as such subsequent provision does not entail disclosure of proprietary or confidential information of the initial customer.

B. No Unreasonable Discrimination

The Company does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavors to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, the Company does not discriminate among specific uses, or classes of uses, of its network.

The Company does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates.

The Company does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices.

The Company does not impair free expression by actions such as slowing traffic from particular websites or blogs.

The Company does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic.

The Company does not prioritize its own content, application, services, or devices, or those of its affiliates.

C. Privacy Policies

As indicated above, the Company’s network management practices do not generally entail inspection of network traffic.

The Company retains and stores certain traffic information (such as the identity of the customer using a particular IP address during a specific period) for time periods required by federal or state law.

The Company retains, stores and provides to law enforcement any traffic information requested pursuant to the procedures of the Communications Assistance for Law Enforcement Act (“CALEA”), the Foreign Intelligence Surveillance Act (“FISA”) or other applicable national security or criminal statutes.

The Company does not collect, store or use traffic information to profile its customers in order to sell additional services to them, or for similar non-network management purposes.


D. Redress Options

Questions and complaints regarding the foregoing matters should be addressed to the Company’s Customer Service Department at (507) 526-2822 or (800)473-1442 or by email at info@bevcomm.net.

The Company strongly desires to resolve questions, complaints and other problems of its customers and edge service providers in an informal and direct manner that satisfies all interested parties to the greatest extent practicable.

Customers and edge service providers that are not able to obtain satisfaction from the Company have the option of invoking the FCC’s informal and formal complaint procedures regarding Open Internet Framework disputes.

Privacy Policy


This Privacy Policy addresses the privacy of BEVCOMM customers. It identifies the type of data and information BEVCOMM collects, how we use it, and the steps we take to protect privacy.


Members of the BEVCOMM family of companies that collect and/or use customer information have agreed to the privacy practices in this Privacy Policy. The BEVCOMM family of companies includes Rural Communications Holding Corporation and its affiliated and subsidiary entities. These members are referred to in this Privacy Policy as “BEVCOMM” or “we.”

IMPORTANT: When a customer signs up for certain BEVCOMM-offered services, the customer may agree to policies that address service-specific privacy practices. For example, BEVCOMM dial-up and High-speed Internet services customers are subject to additional privacy practices.

In the normal course of providing telecommunications services, BEVCOMM collects and maintains certain information about customer accounts. This information, when matched to a customer’s name, address, and calling or originating billing telephone number, is known as Customer Proprietary Network Information (CPNI).

Examples of CPNI include information typically available from details on a customer’s monthly telephone bill—the type of line, technical characteristics, class of service, current telephone charges, long distance and local service billing record, directory assistance charges, usage data, and calling patterns.

We maintain CPNI to provide our customers with detailed and accurate billing information. We do not sell CPNI to unaffiliated third parties and abide by the federal and/or state CPNI rules that apply to all telecommunications carriers.

When a customer subscribes to our local telephone service, we offer the customer the opportunity to request that his/her name, telephone number, and address not be published in directories or be made available through directory assistance.

We will not provide a customer’s personal information to unaffiliated third parties for the marketing of third-party products without our customer’s consent.

We will keep our customer’s personal information secure and confidential through safeguards such as secure encryption technology and by requiring the entry of usernames and passwords to access personal information.

Information we collect and use:
BEVCOMM collects and uses customer information such as name, address, and telephone number. Personal information, such as demographics, billing, payment and transaction information, including credit card numbers, account numbers, and/or social security numbers, may be combined with customer information.

We may use personal information to monitor our customers’ quality of service and/or to provide products and services.

We also use personal information to market and sell BEVCOMM-offered products and services.

We maintain and/or collect email addresses from customers to provide product and service information and confirmation. Email addresses may be used for marketing BEVCOMM-offered products and services.

Information we disclose to third parties:
We provide personal information to third parties solely in order to provide certain BEVCOMM-offered products and services. For example, we disclose customer personal information to long distance carriers and their affiliates solely in order to provide long distance services.

We may share necessary personal information with third parties, such as shipping companies, to complete an order.

We may, where permitted by law, provide personal information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for BEVCOMM-offered products and services.

We must disclose information, when requested, to comply with court orders, warrants, or subpoenas. We will also share information when necessary to prevent unlawful use of communications services, when necessary to repair network outages, and when a customer dials 911 and information regarding their location is transmitted to a public safety agency.

Your name and number may also be transmitted and displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers, 911, 900 numbers, or toll-free 800, 888, 877, or 866 numbers.

Changes to this policy:
Our Privacy Policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers.

We reserve the right to update this Privacy Policy to reflect any changes.

Privacy Policy changes will be posted on our website at www.bevcomm.net.

If you have questions or concerns regarding this statement, you should first contact us via email at info@bevcomm.net.

Personal Information
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies
As you browse bevcomm.net, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with bevcomm.net. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page AdRoll Privacy to opt out of AdRoll and their partners' targeted advertising.

Remember to Dial Before You Dig (811)

Whether you’re adding trees and shrubs, installing a deck, or putting up a new fence, BEVCOMM reminds you to pick up your phone before you pick up your shovel. Dialing before you dig isn’t just a recommendation — it’s the law. By digging without knowing where electrical, gas, cable TV, and other service lines are, you could harm yourself or others, or interrupt services to your entire neighborhood. You may even incur fines and repair costs.

To make it easier, a national hotline now exists. Just dial 811, and representatives will route your request to local utility companies,
who will have professionals mark your lines. Call just a few days prior to doing any work, to allow time for them to mark your property. Then you can take on any project without compromising safety. As one of your local service providers, we thank you in advance for your cooperation.

Minnesota: Visit Minnesota Gopher State One Call and process your locate request online: http://www.gopherstateonecall.org/ or call 1-800-252-1166 or 811.

Wisconsin: Visit Wisconsin Diggers Hotline and process your reqeust online at http://www.diggershotline.com/ or call 800-432-7910 or 811.

Telephone Equipment Distribution Program (TED)

The Telephone Equipment Distribution Program provides telephone equipment to people who are deaf, hard of hearing, deafblind, speech impaired or have a physical disability and need adaptive equipment in order to use the phone. DHS loans the equipment at no cost for as long as you need the equipment.
To learn more visit the MN Department of Human Resources.

http://mn.gov/dhs/people-we-serve/people-with-disabilities/services/deaf-hard-of-hearing/programs-services/telephone-equipment.jsp

TEPP Program: A Solution For Those With Hearing Loss

Have you ever struggled to hear on regular telephone? It happens all the time to people who are experiencing hearing loss and it may indicate the possibility of future health issues. Fortunately, the state of Wisconsin operates the Telephone Equipment Purchase Program (TEPP) and it’s making a difference for thousands of people across the state.

TEPP is a Wisconsin state program that provides free vouchers to residents with hearing loss so they can obtain amplified phones in order to improve their utilization of basic telephone services. TEPP is administered through the Public Service Commission and funded by a Wisconsin telephone user fee known as the Universal Service Fund. Most telephone service subscribers have probably noted the “USF” charge on their phone bill but never knew its purpose.

Research shows that people with untreated hearing loss are much more likely to encounter dementia and balance problems – along with depression, anxiety, loneliness, and other anti-social behaviors. Talking on the telephone and listening to the human voice is one of the most powerful stimulants that keeps the brain active and helps delay or prevent cognitive and emotional decline.

The Americans For Better Hearing Foundation is a 501c3 non-profit organization with a mission of improving communication services to people with hearing loss and is a TEPP facilitator. ABHF works with TEPP to assess the needs of applicants, provide an assortment of special telephone equipment at no cost, and distribute additional information to raise awareness of hearing loss issues. The consumer with a hearing or other disability can apply to the program and receive telephone equipment costing $800 or more with a special ABHF fund that covers the state required $100 co-payment. There is no cost to the applicant.

The telephones offered are rich in features that enable those with a hearing loss to communicate over the phone. These features include hearing aid compatibility, amplified volume, enriched tone controls, speaker phone capability, extra large numbered keypads, loud ringer volume choices, caller ID enabled, and unique speed-dialing features. In addition, Bluetooth streaming neck loops and desk phones are available for those who mainly employ cell phones.

TEPP is available to Wisconsin residents with a hearing loss who have not applied within the last three years. There are no age or income restrictions.

People who apply for the TEPP program can expect to receive their equipment in approximately 5-6 weeks. No additional charges will ever appear on the individuals’ phone bill and the amplified phone becomes their property. In three years time, TEPP participants may reapply in order to receive technologically advanced equipment in order to address additional individual needs.

Please call or email ABHF State Director Paul Klocko at (715) 241-6940; pklocko@dwave.net to apply and receive additional information.

TRS Program (MN Relay)

Minnesota Relay is a free, federally mandated Telecommunications Relay Services (TRS) program that allows individuals who are deaf, deafblind, hard of hearing, or speech disabled to place and receive telephone calls.

A specially trained communications assistant (CA) facilitates the telephone conversation between the person with a hearing or speech disability and other individuals.

Calls can be made to anywhere in the world (standard charges apply for long-distance calls), 24 hours a day, 365 days a year. All calls are completely confidential.

Minnesota Relay is administered by the Telecommunications Access Minnesota (TAM) program within the Minnesota Department of Commerce, and is funded by a monthly surcharge on each wired and wireless telephone access line, and a fee on each pre-paid wireless retail transaction, in the state.

The state contracts with Sprint Communications Company, LP to provide Minnesota Relay services. The Minnesota Relay call center is located in Moorhead, MN.

For more information regarding relay services visit Telecommunications Relay Service (TRS) at the Federal Communications Communication, or download the Minnesota Relay brochure.

We Safeguard Your Customer Proprietory Network Information (CPNI)

At BEVCOMM, we believe it’s important for you to understand your rights and responsibilities with regard to the use of your customer information. For example, do you know what CPNI means? CPNI stands for Customer Proprietary Network Information, which is the information about your telephone usage collected by local, long distance, and wireless companies. This information can include the numbers you call and when you call them, as well as the particular services you use such as call forwarding or voice mail. Telephone companies collect this customer information in order to provide services and proper billing to you. We can only release CPNI information to persons listed on your account. New regulations require us to ask for Photo ID when you visit us in person, and for a password when you call with questions regarding call detail records.We must also authenticate each customer with qualifying questions before discussing account information. In addition, we are required to notify customers when a password or address of record is created or changed, or if there was an accidental disclosure of their information. Rest assured that BEVCOMM is committed to respecting the confidentiality of your customer information. We do not sell this information to any outside companies. If you would like to make a change to your account or have questions regarding our policies, please call 1-800-473-1442.