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ANSWERS TO YOUR QUESTIONS
FAQs & Resources
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Internet
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FAQs
How can I fix buffering issues when watching online videos?

  1. How many devices are connected to your Internet? Be sure to count all PC's, tablets, smartphones, printers, smart home devices, etc.
  2. Depending on how many devices you have connecting and the speed of Internet you subscribe to, you may not have enough bandwidth in your home. 
  3. Call Bevcomm Customer Service to learn more about faster speeds available in your area. 

How can I protect my devices from viruses and malware?

Computers and devices are susceptible to most anything and can become infected by viruses or malware primarily by executing a program online. As a user, you are responsible for taking protective measures to protect your devices from viruses. Bevcomm cutomers have the option to purchase a subscription to TechHome. World-class security, personal data backup, and a password keeper. 

How do I connect my gaming console to the internet?

  1. Check to verify your gaming system is plugged in and powered on
  2. Check your gaming console setting to be sure it's set to connect to Wi-Fi
  3. Be sure you can connect to the Internet on other devices
  4. Contact Bevcomm Customer Service for help with port forwarding

Why is my internet not working?

Give this a try:

  1.  Reboot your computer or device
  2. Powercycle (unplug) your modem from the power outlet, let it sit for 30 seconds and plug it back in
  3. Test your connection

Need more help with your modem? Select the device you have in your home.

How do I authenticate my new device?

  1. Be sure you are using the correct authentication username and password.
  2. Contact Bevcomm Customer Service to verify this information.

How to find what modem I have?

I can't connect to my Wi-Fi. How do I reconnect?

  1. Reboot your computer or device
  2. Powercycle (unplug) your modem and/or router from the power outlet, let it sit for 30 seconds and plug it back in
  3. Test your connection

Is my personal information protected online?

Security is a concern for most Internet users. If you are inputting personal information on a secure site you should see a lock symbol in your browser (either to the bottom right or next to the address bar) if the lock is in the locked position, this indicates an encrypted or secure session. Once the lock is present, your transaction is considered safe by the site you are browsing.

Modem Support
BEC 5200SRD
BEC 7800
BEC 8920NE
BEC8800N
SR300N
SR500N
SR100N
EG10W/AG10
8920AC
Arris CM
820A
Paradyne/Zhone
Motorola
SV6141-S
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Email
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FAQs
How do I access my webmail?

From a personal computer, you simply need to log into your mail with your full email address in the Username field and your Password. If you are using a mobile device (smartphone or tablet), you will need to follow the instructions specific to its operating system: Android | Apple

With a Bevcomm webmail account, you will be able to send and receive email from any computer or device (including smartphones and tablets). This means that you will enjoy access to your webmail when at home or traveling. In addition, your messages and contacts will be stored safely on our network, and you will have plenty of storage available. Our easy-to-use webmail service is upfitted with the kinds of features necessary to keep you communicating efficiently (such as personal calendaring and file sharing).

How do I add a contact?

From the main screen, click on Contacts
Look directly below, click New Contact
Complete the appropriate fields
Once you are done, click Save in the upper left

How do I create a signature block?

Click Preferences (located in the top navigation bar)
Select Signatures from the column on the left
Click New Signature
You can change the font or add symbols with the navigation bar

How do I orient myself to the webmail changes?

How do I orient myself to the webmail changes?
Please note that Zimbra displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the Mail tab selected. From here you can compose an email by clicking on the words New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears).
Zimbra FAQ

How do I send an attachment

Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

How do I set up my email in my mail software (ex. Windows or Mac mail)?

Please select the appropriate link below for step-by-step instructions designed to help you set up your software email server settings.

Settings | IncrediMail | Mac Mail | Outlook 2007 | Outlook 2010 / 2013 | Outlook 2019 / 365 | Thunderbird | Windows 8 | Windows 10 |

What is a Zimlet?

Zimlets are add-on applications that enhance the functionality of your webmail program. Your package may or may not include this functionality.

What is the largest size file I can send via webmail?

25 Mb

Email quick settings - bevcomm.net

Incoming Mail Servers  
IMAP Server Settings POP Server Settings

Server: mail.bevcomm.net
Port: 993
SSL: Enabled
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.

Server: mail.bevcomm.net
Port: 995
SSL: Enabled
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Outgoing Mail Servers
SMTP Server Settings
Server: smtp.bevcomm.net
Port: 465
SSL: Enabled
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.
User/Pass Authentication Required

 

Contacts and Calendars Client Settings
CalDAV Server Settings
Server: mail.bevcomm.net
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.
 
CarDAV Server Settings
Server: mail.bevcomm.net
Username: This email address is being protected from spambots. You need JavaScript enabled to view it.

How are my messages grouped up?

'Conversation View' is the default setting. If you would prefer to display each message individually, simply click the View button (on the top right) and click by message.

How do I set up my email on my smartphone?

If you are using a mobile device (smartphone or tablet), you will need to follow the instructions specific to its operating system.

Select your operating system: Android | Apple

What are tags?

Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want and you can apply multiple tags to the same message and contacts.

What is the briefcase for?

The briefcase is used for storing documents and pictures

What is the Preferences function for on the navigation bar?

Preferences is where a lot of the administration functions are located. For example, you would use the Preferences function if you would like to import or export your contacts or calendar, set up filters, or create an 'away' message.

Where did my draft go?

If you composed a message but did not save it as a draft, it will auto-save and link to your navigation bar. Simply click the title (in the below example it's listed as "test") or click the x symbol to delete it.

Zimbra top menu

Where is my spam (junk mail) stored and how do I access it?

How will I know what spam (junk mail) is collecting for my account?

You will receive a Daily Digest email once a day with a link to access your spam. (See an example of the email at the bottom of this page)

How do I gain access to the settings of my spam?

There are two ways to access spam:

  1. Go to Greymail.redcondor.net/console
  2. From the Daily Digest email, click My Account (see the diagram below)

How long does my spam remain at this site?

Everything older than 35 days is automatically deleted.

How can I change how often I get the Daily Digest email?

Once you are logged into the spam mail system, simply click the Settings tab (see diagram below). You have three choices: Never, Daily or Weekly. Simply choose the preferred option.

 digestdeliveryfrequency

What if mail is quarantined, at this site, but is not spam?

You may release the mail in two ways:

  1. Highlight the message and simply click the View button. Once you have clicked View, you will see options displayed at the bottom.
  2. Click the Messages tab, highlight the message you want, then click Release and it will be forwarded to your inbox.

How can I block certain emails from coming to my inbox?

From the Daily Digest email, click My Account, then click on the Policies tab, scroll down to where it says Enemies, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the email address and then hit the red x.

 enemies

How can I make sure I always receive emails from a specific sender?

From the Daily Digest email, click on My Account, click on the Policies tab, scroll down to where it says Friends, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the address and then hit the red x.

 friends

How often can I check this account?

You can log in as often or whenever you want. Simply click on the link within the Daily Digest email and it will bring you to your spam.
Spam

TV
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FAQs
How do I use TVEverywhere?

If you have Bevcomm registering for TV Everywhere is easy!

  1. Visit WatchTVEverywhere.com

  2. Select Bevcomm from the provider list

  3. Select Register, and complete the requested requirements for activation. Be sure and have a Bevcomm bill handy as you will need to reference your account number. If you can't find this, give us a call at 800-473-1442. Click here to learn more about TV Everywhere.

*Not available on Cable TV in Blue Earth, Trimont, or Welcome.

Is there an App I can use to control my TV?

MyTV’s App allows you to use your smartphone as a working remote control with your BEVCOMM TV. Give us a call at 800-473-1442 to give this free feature a try. After contacting us, it is as simple as downloading an app from the iOS or Google Play store and pairing your device with your BEVCOMM TV set-top box.

MyTVs App Instructions

*Not available on Cable TV in Blue Earth, Trimont, Truman or Welcome.

I am having trouble changing channels on my remote.

Press the STB button and select the OK button. The remote should return to normal function. If this doesn’t work, please check and replace the batteries.

My TV screen is snowy or says "No Signal."

  • Try changing your TV's input to make sure it's on the correct source.
  • Make sure the set top box is on.
  • Powercycle the set top box. Please note, it may take a few minutes to boot back up.

Set-Top Box Support
Amino - 130
Amino - A140
Amino - 530
Amino - A540
5112W
5041W
Motorola DCH-200
Motorola DCH-6200
Motorola DCH-6416
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Remote Control Support
Atlas OCAP-5
UR2-211 Big Button
Potenza ST
Potenza ST Backlight
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Phone
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FAQs
Anonymous Call Rejection Instructions

Activate by dialing *77. It can be deactivated by dialing *87

Call Forwarding Instructions

Turn On Call Forwarding:

  • Dial *72 Listen for the dial tone. Dial the number where you want your calls to go.
  • When the phone is answered, Call Forward is in effect.

If the line is busy, or there is no answer:

  • Hang up.
  • Repeat step 1-3 above. Two quick tones means that Call Forwarding is working.

 Turn off Call Forwarding:

  • Dial *73.
  • Two quick tones followed by a dial tone means your calls are no longer being transferred.

Call Transfer Instructions

When you receive an incoming call and want to transfer the call to another local or long distance number:

  • Put the incoming call on hold by depressing the switchhook for one second.
  • You will hear dial tone.
  • Dial the number you want to transfer the call to. (Don't forget to dial the 1+area code for long distance Call Transfer.)
  • Wait for the party to answer. (If no answer or line is busy,depress the switchhook to get back to the incoming call.)
  • Depress the switchhook. The incoming call has now been transferred to another number. Hang up the handset.

Continuous Redial Instructions

To activate this feature dial *66.

Priority Call Instructions

To activate your list, enter *61. A recording will prompt you through all the necessary stems.

Selective Call Forwarding Instructions

You can access your list by dialing *63.

Speed Calling 8 or 30 Instructions

  • Lift the receiver and listen for dial tone.
  • For Speed Calling 8, dial *74.
  • For Speed Calling 30, dial *75.
  • For Speed Calling 8, select and dial your one-digit speed code number (2 - 9.)
  • For Speed Calling 30, select and dial your two- digit speed code number (20 - 49.)
  • Enter the complete telephone number you want programmed for speed calling. (Make sure to include 1+area code for long distance numbers.)Depress the # key and listen for confirmation tone to indicate your speed calling number is established. (From rotary phone wait 4 seconds.)
  • Repeat this process for additional telephone numbers using a different code for each one. To change a speed dial number just repeat the process, using a speed dial code you previously programmed.

Telemarketer Screening

- The caller hears "The number you have reached does not accept calls from telemarketers. If you are a telemarketer, please add this number to your "Do Not Call" list and hang up now. Otherwise, please press 1 or stay on the line."

Calls will be completed if 1 is dialed or if the caller waits on the line.

Toll Calling With PIN Instructions

  1. Dial the Toll Control Access Code.
  2. Wait for second dial tone.
  3. Dial PIN Number (1-7 Digits) (Default is 7777)
  4. Dial #
  5. Wait for coded dial tone.
  6. Place toll call.

Voicemail Instructions: Faribault Co., Morristown & New Prague

The first time you use the Voice Mail system, it will “talk you through” the entire process. Listen to the voice prompts. Important: A stutter dial tone indicates that you have new messages in your Voice Mailbox. Once you retrieve your messages, the dial tone will return to normal.

ACCESS YOUR VOICE MAIL

From your home phone:

  1. Dial your Voice Mail Access Code.

Blue Earth, Elmore, Guckeen, Stevens 526-4200 Bricelyn, Frost 653-6400 Delavan 854-3733 Minnesota Lake 462-3900 Morristown 685- 6245 New Prague 758-7420 Wells, Easton, Freeborn 553-6400 Winnebago, Huntley 893-4300

  1. If prompted, enter your password and then #.

From a different phone:

  1. Dial your Voice Mail Access Code.

Blue Earth, Elmore, Guckeen, Stevens 526-4200
Bricelyn, Frost 653-6400
Delavan 854-3733
Minnesota Lake 462-3900
Morristown 685- 6245
New Prague 758-7420
Wells, Easton, Freeborn 553-6400
Winnebago, Huntley 893-4300

  1. Enter your 10‐digit mailbox number. For example: 507-526-XXXX

  2. Initially, your password to access voice mail will be 0000 (four zeros). We recommend that you change your password immediately.

RECORD YOUR GREETING

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 2 to record your greeting.
  5. Record your greeting and then press #.

CHANGE YOUR PASSWORD

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 2 to change your password.
  4. Enter your new password and press #.
  5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES

  1. Access your voice mailbox.

  2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”

  3. Press 1 to listen to new messages.

  4. Press 2 to listen to saved messages.

WHEN RETRIEVING MESSAGES, YOU CAN:

Press 1 Play message again
Press 2 Save message and play next
Press 3 Delete message and play next
Press 4 Save message as new
Press 5 Reply to message*
Press 6 Forward message*
Press 7 Skip backward in message
Press 8 To pause message
Press 9 To skip forward in message
*Voice Mail package must be set to allow this capability.

USING VOICE MAIL TO E-MAIL:

  1. Check your e-mail as usual.

  2. When you get a voice e-mail message, you will receive a message from ‘YOUR TELEPHONE’ delivered to your inbox.

The message will have an attachment.

  1. Open the attachment, your media player will play the message.

  2. If desired, save the attachment to your PC.

  3. Follow the links in the message to save or delete the message from the Voice Mail system.

Automatic Recall/Last Call Return Instructions

Activate by dialing *69.

Call Trace Instructions

Activate this feature by dialing *57 immediately after receiving an unwanted or threatening call.

Call Waiting Instructions

  • A beep tone tells you another call is waiting. Only you hear this tone.
  • If the waiting call remains unanswered, after 10 seconds another beep will remind you of the call.
  • The second caller hears only the normal ringing tone.

To Answer Second Call

  • To end the first call, simply hang up.
  • The second call will ring in immediately. To put the first call on hold, depress the switchhook for about one second. You will automatically be connected with the second caller.

To Alternate Between Calls

  • Depress the switchhook for about one second to alternate between calls. 
  • Each conversation is private and cannot be heard by the other caller. 

Cancel Call Waiting

  • Pick up handset and dial *70. Wait for dial tone.
  • Dial the number you wish to call.
  • Call waiting has been cancelled for the duration of the call and will be automatically restored when your call is completed.

Per Call & Per Line Blocking Instructions

Per Call Blocking

  • To activate Per Call Blocking dial *67.

Per Line Blocking

  • To turn off Per Line Blocking dial *82.

Selective Call Acceptance Instructions

To access this list dial *64.

Selective Call Rejection Instructions

Press *60 and listen for the voice instructions. They will guide you through the steps of how to turn your Call Screening feature on or off - as well how to change your Call Screening list.

0 - Repeat Instructions
1 - Review numbers on your list
3 - Turn Call Screening On or Off
# - Add number to list (Rotary Dial 11)
* - Delete all numbers from List
If you receive an annoying call you can prevent this person from calling you in the future. The Call Screening voice instructions will also explain how to add the number of the last caller to your call screening list - even if you do not know the number a call came from.

 

Teen Line Instructions

You will need to contact your local Telephone Company to get Teen Line activated on your telephone line. Teen Line allows you to have up to two telephone numbers with unique ringing patterns. When incoming calls ring in, the main number will have a normal ring pattern, the second number will have two short rings.

Three Way Calling Instructions

    • Make or receive a call from the first party.

    • Place the first party on hold by depressing the switchhook for one second.

    • Listen for dial tone. Then dial the second call. (Speed calling codes may be used to dial the number if you have this feature.)

    • When the second caller answers, you may talk privately with this person before you make the three-way call.

    • To bring the first party into the conference call, depress the switchhook for one second.

    • Your 3-way call is now established.

Note: Either of the parties may hang up without interrupting your conversation with the remaining person but you cannot drop out of the conversation and leave the other two parties connected. By leaving the conference call you will end it.

Voicemail Instructions: Bay City & Hager City

Initial Setup From Home Phone

  1. Dial 715-792-8888.
  2. Enter your 10 digit phone number.
  3. Enter the default password of 9999 and the # sign.
  4. Follow the prompts to complete your setup.

To activate Auto Login:

  1. Press 9 for mailbox setup menu.
  2. Press 4 to turn on/off Auto Login.

Access Your Voice Mail From your home phone:

  1. Dial *48.
  2. If prompted, enter your password and press #.

From a different phone:

  1. Dial 792-8888.
  2. Enter your 10-digit mailbox number.
  3. Enter your password and press #.

Record Your Greeting

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 4 to record your greeting.
  5. Record your greeting and then press #.
  6. Press 2 to keep your greeting.

Change Your Password

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 2 to change your password.
  4. Enter your new password and then press #.
  5. When prompted to verify the password enter it again and then press #.

Retrieve Messages

  1. Access your voice mailbox.
  2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement: “You have x new messages and x saved messages.”
  3. Press 1 to listen to new messages.
  4. Press 2 to listen to saved messages.

When Retrieving Messages, You Can:
Press 1 Play the message again
Press 2 Save the message and play the next
Press 3 Delete the message and play the next
Press 4 Save the message as new
Press 7 Skip backward in the message
Press 8 To pause the message
Press 9 To skip forward in the message

Quick Reminders
• Your mailbox number is your 10-digit home number.
• Your initial password is 9999. You will be prompted to reset your password during initial set-up.

Mailbox Features
• Greeting Length = 3 minutes
• Message Length = 3 minutes
• Message Capacity = 30 messages
• Message Retention = 14 days
• Includes Message Waiting Indicator

Voicemail Instructions: Pine Island, Oronoco & Indianhead

Pine Island, Indianhead Voice Mail Instructions

The first time you use the Voice Mail system, it will “talk you through” the entire process. Listen to the voice prompts. Important: A stutter dial tone indicates that you have new messages in your Voice Mailbox. Once you retrieve your messages, the dial tone will return to normal.

ACCESS YOUR VOICE MAIL

From your home phone:

  1. Dial your Voice Mail Access Code.

Pine Island, Oronoco 356-6245
Exeland 943-6245 Radisson 945-6245
Weyerhaeuser 353-6245

  1. If prompted, enter your password and then #.

From a different phone:

  1. Dial your Voice Mail Access Code.

Pine Island, Oronoco 356-6245 Exeland 943-6245 Radisson 945-6245 Weyerhaeuser 353-6245

  1. Enter your 10‐digit mailbox number. For example: 507-356-XXXX

  2. Initially, your password to access voice mail will be 0000 (four zeros). We recommend that you change your password immediately.

RECORD YOUR GREETING

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 1 for greeting options.
  4. Press 4 to record your greeting.
  5. Record your greeting and then press #.

CHANGE YOUR PASSWORD

  1. Access your voice mailbox.
  2. Press 9 for the mailbox setup menu.
  3. Press 2 to change your password.
  4. Enter your new password and press #.
  5. When prompted to verify the password, enter it again and then press #.

RETRIEVE MESSAGES

  1. Access your voice mailbox.

  2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”

  3. Press 1 to listen to new messages.

  4. Press 2 to listen to saved messages.

WHEN RETRIEVING MESSAGES, YOU CAN:

Press 1 Play message again
Press 2 Save message and play next
Press 3 Delete message and play next
Press 4 Save message as new
Press 5 Reply to message*
Press 6 Forward message*
Press 7 Skip backward in message
Press 8 To pause message
Press 9 To skip forward in message
*Voice Mail package must be set to allow this capability.

USING VOICE MAIL TO E-MAIL:

  1. Check your e-mail as usual.

  2. When you get a voice e-mail message, you will receive a message from ‘YOUR TELEPHONE’ delivered to your inbox.

The message will have an attachment.

  1. Open the attachment, your media player will play the message.

  2. If desired, save the attachment to your PC.

  3. Follow the links in the message to save or delete the message from the Voice Mail system.

Phone

1-800-473-1442

Hours

MONDAY - FRIDAY
8AM - 5 PM

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